Operational AI has moved into the core of aesthetic practices — scheduling, follow-up, reminders, front desk. A practical guide to deploying it where it genuinely helps, while protecting the warmth patients expect.
AI has moved past novelty in aesthetic practices and into the operational core — scheduling, follow-up, reminders, and front desk support. Used well, it removes friction and frees staff for the work that needs a human; used carelessly, it makes patients feel processed rather than cared for.
This panel gives aesthetic owners a practical guide to deploying operational AI where it genuinely helps, while protecting the warmth and trust that define a premium patient experience.
An operations strategist, an industry partnerships leader, and a healthcare-AI commercial exec on making AI work at the front desk — without losing the human touch.
MPH-trained operator and founder of The Audrey Aesthetic, a thought-leadership platform focused on AI implementation in medical aesthetics. She translates complex AI systems into practical operational infrastructure for med spa owners, clinic directors, and multi-site operators. With 8+ years across aesthetics, wellness, and plastic surgery — and a clinical foundation of medical school followed by a Master of Public Health from the University of Pennsylvania — she brings systems-level thinking to every framework she publishes.
Director of Aesthetic Partnerships at Podium, with deep experience and a strong passion for the industry. She specializes in helping local aesthetic practices excel in a competitive market by modernizing operations and leveraging AI for accelerated growth and improved client satisfaction — driving innovation that helps practices achieve longevity and profitability.
Chief Commercial Officer of AI Med Consult, where he leads commercialization, strategic partnerships, and growth initiatives that help aesthetic and elective healthcare practices improve patient engagement through responsible AI. A serial entrepreneur with over a decade in healthcare technology, commercialization, and business development, he helps organizations leverage innovation to improve patient communication, operational efficiency, and measurable business outcomes. A speaker and thought leader on healthcare AI and patient engagement, he advocates for solutions that strengthen human connection rather than replace it.
Where operational AI creates real value in an aesthetic practice
Automating scheduling and follow-up while preserving the patient experience
The AI-powered front desk — capabilities, limitations, and best practices
Implementing operational AI successfully across the practice
Complimentary registration · Live panel + moderated Q&A · Replay included
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