A full schedule can hide a retention problem for a long time. This panel exposes the pattern most owners miss — because the calendar looks fine — and the leading indicators to read before busy turns into decline.
A full schedule feels like proof a practice is healthy — which is exactly why a retention problem can hide inside one for a long time. When churned patients are constantly replaced by new ones, the calendar stays busy while the foundation quietly erodes, acquisition costs climb, and lifetime value falls.
This panel exposes the retention pattern most aesthetic owners miss because the schedule looks fine, and shows how to read the leading indicators before the busyness gives way to decline.
A retention-tech founder, a longevity-focused esthetician, and an aesthetics educator on what actually keeps patients coming back.
Co-Founder of Klyo, an AI-powered retention and revenue platform helping medspas and aesthetic practices turn patient data into actionable growth. Previously led the patient-facing and operational technology stack at Ever/Body, a venture-backed, tech-enabled medspa chain — overseeing online booking, patient engagement, clinical systems, and sales tools. Her work sits at the intersection of healthcare, technology, and operations, focused on helping practices understand, retain, and grow their patient base.
A licensed esthetician for 18 years and co-owner of Massage & Skin Care Solutions LLC in Boise, Idaho. Creator of Zombie Cell Esthetics — an NCEA-accredited continuing-education course on cellular senescence — and a contracted educator for Procell Therapies and 7eWellness. She contributes to Dermascope and is co-developing an esthetician education platform that translates longevity science into practical, client-ready protocols: a cellular-level understanding of the skin that drives long-term patient retention.
Founder and Educational Director of Florence Foundations, with more than 15 years in medical aesthetics spanning clinical practice, operations, consultative sales, curriculum development, and education. She believes exceptional consultations begin with genuine human connection — strengthened by a deep understanding of aesthetic technologies, injectables, and surgical interventions — and teaches providers to guide patients with clarity, build lasting trust, and create meaningful treatment journeys that benefit both patients and the clinics they serve.
The retention gap hiding behind a busy schedule
The metrics that reveal whether your practice is truly retaining patients
The hidden reasons patients stop coming back
Turning retention into a built-in practice strategy
Building an early-warning system for patient retention
Complimentary registration · Live panel + moderated Q&A · Replay included
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