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In a crowded aesthetic market, clinical results alone no longer differentiate a practice. The patient experience — from first touchpoint to post-procedure follow-up — is now the deciding factor in whether a patient returns, refers, and becomes a long-term advocate.
Patients today have more choice than ever. They will switch practices over a single bad interaction, even when results are excellent. The practices winning long-term loyalty are the ones intentionally designing every moment of the journey.
This panel shows aesthetic practice owners how to architect a premium experience that's repeatable across the team, scalable as you grow, and laser-focused on retention and lifetime patient value.
A licensed advanced practice aesthetician and a multi-location aesthetics CMO unpack what truly differentiates a premium patient experience — and how to build one your team can deliver, every visit.
15+ years in aesthetics — owner of Aesthetics & Education by Antonia Stadler and Saint Aesthetics MedSpa & Academy (Forest Lake, MN). Specializes in PMU, lash extensions, microneedling, derma-planing, and DNA-guided skincare protocols. SSPA-approved CE instructor blending genetics, nutrition, and advanced aesthetic techniques.
Decade+ across medical aesthetics & wellness. CMO for Aviva Aesthetics (15-location U.S. platform), international speaker, ISPAN award-winning peer-reviewed author, Galderma GAIN Business Trainer, and Merz Aesthetics global KOL. Host of True to Form — a top 3% global podcast featuring the most influential voices shaping medical aesthetics.
Four focused themes our panel will unpack live — with time for your own questions during moderated Q&A.